Face-to-face assessments for Industrial Injuries Disablement Benefit (IIDB) claimants in England will resume from 12 April 2021. Face-to-face assessments for Work Capability Assessments (WCAs) (for claims for the additional health amount of Universal Credit and Employment and Support Allowance) and Personal Independence Payment (PIP), will resume from May. Initially, this will only be for those who we are unable to fully assess by other channels.

People will be invited for their appointments by letter, which will clearly set out what to expect at their appointment.

Face-to-face assessments will take place alongside existing paper-based assessments, and telephone assessments (for WCAs and PIP), which will continue to take place where suitable.