You can reset your password by visiting fightback4justice.co.uk/forgot-password/. Please visit this page and enter your email address. You will then receive and automatic link which will allow you to reset your password. Please be aware that this automated email may appear in your spam / junk folder if you do not see it in your email inbox.
If you have just join our VIP Platform and would like to get help with your claim, please visit the USER HOME page of our VIP Platform. This is where you will find all of the VIP features such as VIP Email Address, Document Vault and Live Chat Service.
When you are logged in to the VIP Platform, you will be able to see the VIP Live Chat in the bottom right hand corner of the screen. Please be aware that the Live Chat widget will only show when a team member is online and available to assist you. We aim to be online between 10am and 4pm. An example of the Live Chat widget can be seen below.
If you would like to downgrade/upgrade your membership, please log in to your account and visit www.fightback4justice.co.uk/choose-a-package. You can then select the VIP level option you require. Your personal account details will already be filled out. From here, you just need to complete the downgrade/upgrade by completing the checkout process.
If you are experiencing this issue, please ensure you are accessing the USER HOME page and not the general home page of the VIP Platform. You can access the USER HOME page at www.fightback4justice.co.uk/user-home.
If you have a question which hasn’t been covered, please contact our tech team on firstname.lastname@example.org. Our tech team monitor emails throughout the day on weekdays and will respond within 24 hours.