Privacy Policy

Who We Are:

The data controller is Advocacy For Disabled People CIC who are also known as Fightback4Justice (FB4J).

FB4J is the UK’s leading disability claims advisory community interest company, registered in England and Wales (registration number 09486035). Our registered address is Unit 6, 200b Bury Road, Tottington, Bury, BL8 3DX, UK.

If you have any questions about this Privacy Policy, you can get in contact by writing to:

How we collect information about you:

There are several ways we may collect information about you. These include:

  • when you provide it to us by getting in contact (phone/email/web/post)*
  • when you subscribe to our services or place an order with us
  • when you report a problem with FB4J’s website or any of its services

We may also collect information about you if you consent to the use of cookies when using our website.

*Phone calls may be recorded for training purposes or for the resolution of any disputes. Recordings are retained for upto 6 months and access is restricted to the customer services management team.

What information we collect about you:

This can include the following: name, date of birth, address, phone number, email address, payment details where relevant, IP address, geographical location of where you accessed our website, information about how you use/interact with our website, information from cookies (if you have consented to their use) and information about your computer or other electronic device (tablet and browser type). For more information on our use of cookies, please send an email to

Security of your information:

FB4J respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Do you collect any special category data?

FB4J does not collect special category data as a matter of course. However, individuals may on occasion supply health-related information in relation to delivery of services by FB4J. For example, members may share such information should they require reasonable adjustments on health grounds for the completion of FB4J review ahead of DWP assessments, or where an emergency deferral to an alternative assessments session is necessary. Dependent on the type of application, this information may be received directly from the member, or they may disclose this to via the members portal. The information is retained only as long as is necessary and is processed solely for this purpose.

How we use your information and the legal basis for this:

Your information is used to process your purchases, deliver our services and contact you, as well as to improve the website experience for our users.

When you purchase from us, we may collect the following information: name, date of birth, phone number, email address, address, billing address, PayPal address. If you don’t provide this information, you won’t be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a membership contract with you, or in order to take steps at your request to enter into a membership contract.

When you send us an enquiry or purchase from us, you can opt in to receive marketing communications in relation to our products and services by ticking the relevant boxes. We will then send you the relevant marketing communications until such time that you remove your consent. In these instances, processing is performed on the basis of your consent.

When you become a FB4J member, one of the key features of your membership is access to the latest information, topical debate and inspiring stories. As such, from time to time, we’ll email you with member-only communications that invite you to make the most of your membership. These communications with you will originate from FB4J. As a member you can update your contact preferences to include additional types of communications via User Home section of the website. In these instances, processing is performed on the basis of your consent. In addition to this, we’ll also contact you with important operational information regarding your membership (for example, when it’s time to renew your annual membership recurring payment). In these instances, we process your personal data because it is necessary for the performance of a contract with you.

Who we share your data with:

We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights.

Third party communications

FB4J will not disclose your details to third parties for the purpose of receiving communications from those third parties, including relevant business information, unless you specifically opt-in to this type of communication.

Service providers

Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors. These include:

  • Telephone and email providers
  • Payment processing providers
  • IT service providers
  • Hosting providers
  • Mailing houses and print/fulfilment companies
  • Member benefit providers

Mailing, print and fulfilment companies

FB4J will only disclose your information to print and fulfilment companies who are conducting business on FB4J’s behalf and only for an agreed purpose, such as operational membership mailings or marketing mailings. Data is securely encrypted and, once the purpose for which it was transferred is complete, it is deleted.

Payment information

FB4J does not store credit/debit card details nor does it share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing company or a Direct Debit service. These companies do not retain, share, store or use personal information for any purposes other than to provide this service to FB4J.


FB4J may share your details with third parties for the purposes of conducting research on our behalf, including membership surveys, only when you have consented to your data being processed in this way. You may change your preferences at any time via our website.

Sharing your information for legal reasons

FB4J will share your information when required to do so in order to comply with a common law or statutory obligation. For example, this may include information surrounding criminal acts or threats to public security.

How long we retain your data:

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.


When you purchase from us, for example membership, events and so on, we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.


Unless you provide consent for future contact during your enquiry, we will keep your information for as long is required to respond and complete your enquiry, and for a further 12 months, before deleting your information.


Membership information will be retained for a period of 10 years from your last renewal date in order to verify your member status and recent history to third parties on request or to allow you to re-join as a Member. A record that you have been a member and your grade of membership may be retained as part of our register of memberships.

Profiling and automated decision making:

Details on your interactions with FB4J may be used to review the relevance and quality of the products and services we offer. However, we do not undertake any automated profiling or automated decision-making processes.

Your rights:

Subject to certain limitations, you have the right to:

  • Request a copy of the information we hold about you and be told about its use.
  • Request that FB4J rectifies or deletes your information, or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use.
  • Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of FB4J, where it involves direct marketing, or where it is completed for research or statistical purposes.
  • Withdraw consent to the use of your information. All of our non-operational communications contain an unsubscribe link.
  • Receive your personal data in a portable, commonly used, machine-readable format to transfer to another data controller. However, in some circumstances we may be unable to provide you with some or all of your personal data, for example, if it compromises the confidentiality of a third party.

Concerns and complaints:

If you have concerns or questions over the collection, storage or processing of your data, you are encouraged in the first instance to contact a member of staff to discuss and resolve any issues.

Alternatively, you can write directly to the Data Officer at: