» Terms Of Use

Last updated: 24 February 2026

Operated by: Advocacy For Disabled People CIC (Company No. 09486035)

Registered office: Unit 6, 200b Bury Road, Tottington, Bury, England, BL8 3DX

Please read these Terms of Use carefully before registering for or using the Fightback4Justice VIP Membership Platform. These Terms, together with our Privacy Policy and Cookie Policy, form a binding agreement between you and Advocacy For Disabled People CIC.

1. About Us and These Terms

1.1 Who We Are

Fightback4Justice is a trading name of Advocacy For Disabled People CIC (“we”, “us”, “our”), a Community Interest Company registered in England and Wales under company number 09486035, with its registered office at Unit 6, 200b Bury Road, Tottington, Bury, England, BL8 3DX.

We are a non-profit organisation dedicated to providing welfare benefit guidance, resources, and advocacy support for people with disabilities and long-term health conditions across the United Kingdom.

1.2 The Platform

The Fightback4Justice VIP Membership Platform (the “Platform” or “Site”) is a members-only online service providing self-help resources, guidance materials, community forums, and access to support tools to assist individuals with welfare benefit claims, including but not limited to Personal Independence Payment (PIP), Employment and Support Allowance (ESA), Disability Living Allowance (DLA), Universal Credit (UC), and Adult Disability Payment (ADP).

The Platform is hosted and maintained by a third-party software provider under licence to Advocacy For Disabled People CIC. Your contractual relationship for membership services is with Advocacy For Disabled People CIC, not the third-party technology provider.

1.3 Regulatory Status – Important Notice

Please read this section carefully. While members of our team include legally qualified advocates, Fightback4Justice is not a law firm and is not regulated by the Solicitors Regulation Authority (SRA). As such:

You do not have access to the SRA Compensation Fund.
Our services are not covered by the SRA’s regulatory protections or complaints procedures.
The information, resources, and guidance provided through the Platform do not constitute formal legal advice.
We are not authorised to conduct reserved legal activities as defined by the Legal Services Act 2007.

If you require formal, regulated legal advice, we recommend that you consult an SRA-regulated solicitor or an appropriately regulated legal adviser.

1.4 What These Terms Cover

These Terms of Use govern your access to and use of the VIP Membership Platform only. They do not cover our separate paid advocacy and representation services (such as one-to-one form completion, mandatory reconsideration drafting, or tribunal attendance), which are subject to their own terms and conditions.

1.5 Acceptance of These Terms

By registering for, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not register for or use the Platform.

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 18 years of age to register for a membership. Parents, guardians, and carers of children under 18 may register in their own name to access resources relating to child welfare benefit claims (such as Child DLA).

2.2 Registration Obligations

When registering for the Platform, you agree to:

Provide accurate, current, and complete information during the registration process.
Keep your registration details up to date by notifying us promptly of any changes.
Keep your login credentials (username and password) confidential and secure.
Accept full responsibility for all activity that occurs under your account.
Not share your account credentials with any third party or allow any other person to access your account.

2.3 One Account Per Member

Each membership is personal to the registered individual. You may not create duplicate or multiple accounts. We reserve the right to suspend or terminate accounts where we reasonably believe that false, misleading, or duplicate registrations have been made.

3. Membership and Subscription

3.1 Membership Tiers

The Platform offers different membership tiers, each providing varying levels of access to resources and services. Full details of the features available at each tier are set out on the registration page of the Platform and may be updated from time to time.

3.2 Nature of the Service

The Platform provides two broad categories of service:

Self-service guidance resources: factsheets, example forms, template letters, video guides, and interactive tools designed to help you prepare and manage your own welfare benefit claims. These resources are for general guidance only and are not tailored to your individual circumstances.
Individually supported services (available at certain membership tiers): document review, live chat support, priority email and telephone access, and assessment preparation callbacks. Whilst these services involve interaction with our team, they remain guidance and support services and do not constitute formal legal advice.

All resources and guidance are designed to help you understand the claims process and complete your forms or appeals yourself, in your own words, to the highest possible standard. You are responsible for the content and accuracy of any forms, letters, or submissions you make to the DWP, HMRC, Social Security Scotland, or any tribunal service.

3.3 Recurring Payments

Membership requires a monthly recurring subscription fee, payable by debit card, credit card, or PayPal via our secure payment providers (Stripe and PayPal). By subscribing, you authorise automatic recurring payments to be taken on a rolling monthly basis until you cancel your membership.

3.4 Membership Fees

Current membership fees are displayed on the registration page of the Platform. Membership fees are subject to periodic review. We will provide you with reasonable notice of any fee changes before your next renewal date. If you do not wish to continue at the revised fee, you may cancel your membership before the new fee takes effect.

3.5 Upgrading and Downgrading

You may upgrade or downgrade your membership tier at any time during your subscription. Changes will take effect from the start of your next billing cycle. The fee for your new tier will be applied from that date.

3.6 Cancellation

You may cancel your membership at any time by contacting our Technical Support team at techsupport@fightback4justice.co.uk. Upon cancellation:

No further payments will be taken after the current billing cycle ends.
You will retain access to the Platform and your membership tier until the end of the period you have already paid for.
Once your paid period expires, your access to members-only content and services will cease.

3.7 Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your subscription within 14 days of your initial registration (the “cooling-off period”) and receive a full refund, provided that you have not accessed any member-only content or services during that time. If you have accessed member-only content or services within the 14-day cooling-off period, you acknowledge that you have requested early performance and your right to cancel with a full refund is lost.

3.8 Refunds

Save for the cooling-off period described in clause 3.7 above, all membership payments are non-refundable. Payments already made will not be refunded upon cancellation, except where required by applicable law.

4. Acceptable Use

4.1 General Conduct

You agree to use the Platform lawfully, responsibly, and in a manner that is respectful to other members and our team. You must not use the Platform in any way that breaches any applicable local, national, or international law or regulation.

4.2 Prohibited Conduct

When using the Platform, you must not:

Post, share, upload, or transmit any content that is defamatory, abusive, threatening, obscene, discriminatory, hateful, or otherwise unlawful.
Harass, bully, intimidate, or cause distress to any other member, staff member, or third party.
Upload or distribute viruses, malware, spyware, or any other harmful or malicious code.
Use the Platform to send spam, unsolicited advertising, or promotional material.
Attempt to gain unauthorised access to the Platform, its servers, or any accounts belonging to other members.
Infringe the intellectual property rights, privacy rights, or any other rights of Fightback4Justice, other members, or any third party.
Impersonate any person or misrepresent your identity or affiliation with any person or organisation.
Use any automated system (including bots, scrapers, or crawlers) to access the Platform without our prior written consent.
Share, reproduce, or redistribute members-only content outside the Platform, whether for commercial or non-commercial purposes, without our prior written consent.
Use information obtained through the Platform to provide competing services or to solicit other members.

4.3 Consequences of Breach

We reserve the right, at our sole discretion, to suspend or permanently terminate your membership and access to the Platform, without refund, if you breach any of these Terms. We may also take such further legal action as we consider appropriate in the circumstances.

5. Forums and User-Generated Content

5.1 Community Forums

The Platform includes community forums where members may share experiences, tips, and support. These forums are provided for peer-to-peer discussion and mutual support. Views expressed by members in the forums are their own and do not represent the views or advice of Fightback4Justice.

5.2 Responsibility for Your Content

You are solely responsible for the legality, accuracy, and appropriateness of any content you post or submit to the Platform, including forum posts, messages, comments, and uploaded documents. You must ensure that your content does not breach these Terms or any applicable law.

5.3 Licence to Use Your Content

By posting or submitting content to the Platform, you grant Advocacy For Disabled People CIC a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, and distribute that content solely for the purposes of operating, maintaining, and improving the Platform. This licence continues for as long as your content remains on the Platform and terminates when your content is removed.

5.4 Moderation

We may (but are not obliged to) monitor, review, edit, or remove any user-generated content that we consider, in our reasonable discretion, to breach these Terms, to be inappropriate, or to be potentially harmful. We are not responsible for any content posted by members.

6. Document Uploads and Confidentiality

6.1 Document Review Service

Certain membership tiers allow you to upload documents (such as application forms, mandatory reconsideration letters, and tribunal submissions) for review and feedback by our team. By uploading documents, you consent to members of our data processing and advisory team accessing those documents solely for the purpose of providing the review service.

6.2 Confidentiality

We treat all documents and personal information uploaded by members as confidential. Access to uploaded documents is restricted to authorised members of our data processing team and advisory team. We will not share your uploaded documents with any third party without your express consent, unless required to do so by law.

6.3 Document Retention

Uploaded documents are retained for a period of up to 12 months from the date of upload, after which they are automatically and permanently deleted from our systems. You are responsible for retaining your own copies of any documents you upload. We recommend that you do not rely on the Platform as a storage facility for important documents.

7. Intellectual Property

7.1 Our Content

All content on the Platform, including but not limited to text, graphics, images, factsheets, example forms, template letters, video guides, interactive tools, logos, and the design and layout of the Platform (collectively, “Our Content”), is owned by or licensed to Advocacy For Disabled People CIC and is protected by copyright, trade mark, and other intellectual property laws.

7.2 Limited Licence

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use Our Content solely for your own personal, non-commercial use in connection with your welfare benefit claim(s), for the duration of your active membership. This licence does not include the right to:

Copy, reproduce, distribute, publish, or share Our Content with any third party.
Modify, adapt, translate, or create derivative works based on Our Content.
Use Our Content for any commercial purpose, including the provision of advice or services to others.
Remove any copyright, trade mark, or other proprietary notices from Our Content.

7.3 Trade Marks

Fightback4Justice, the Fightback4Justice logo, and all related names, marks, and logos are trade marks of Advocacy For Disabled People CIC. All other trade marks and names appearing on the Platform are the property of their respective owners. Nothing in these Terms grants you any right to use any trade marks displayed on the Platform without the prior written consent of their owner.

8. Disclaimer of Liability

8.1 No Legal Advice

The Platform does not provide legal advice. The resources, guidance, factsheets, example forms, and all other content available on the Platform are provided for general informational and educational purposes only. They are designed to help you understand the welfare benefit claims process and to assist you in preparing your own applications, reconsiderations, and appeals. They are not a substitute for formal, regulated legal advice tailored to your specific circumstances.

We do not guarantee any particular outcome in relation to your welfare benefit claim. Every claim is assessed individually by the relevant decision-maker (such as the DWP, Social Security Scotland, or a tribunal), and outcomes will depend on your personal circumstances, evidence, and the applicable law.

8.2 Platform Availability

The Platform and its content are provided on an “as is” and “as available” basis. Whilst we make reasonable efforts to ensure the Platform is available and functioning correctly, we do not warrant or guarantee that:

The Platform will be available at all times, uninterrupted, or free from errors, bugs, or harmful code.
Defects will be corrected within any specific timeframe.
The Platform or its servers are free from viruses or other harmful components.

We may suspend access to the Platform at any time for maintenance, updates, or other operational reasons, and will endeavour to provide reasonable notice where practicable.

8.3 Accuracy of Content

We take reasonable care to ensure that the information and resources available on the Platform are accurate and up to date. However, welfare benefit rules, regulations, and procedures are subject to change, and we cannot guarantee that all content will be current or error-free at all times. You should always verify important information with the relevant government department or official source.

8.4 Limitation of Liability

To the fullest extent permitted by law:

Advocacy For Disabled People CIC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, loss of benefits, loss of data, or emotional distress, arising from or in connection with your use of (or inability to use) the Platform.
Our total aggregate liability to you in respect of any and all claims arising from or in connection with these Terms or your use of the Platform shall not exceed the total amount of membership fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

8.5 Nothing Excluded

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited by applicable law.

9. Data Protection and Privacy

9.1 Your Personal Data

We are committed to protecting your personal data. Personal information collected during registration, membership, and your use of the Platform is handled in accordance with our Privacy Policy, which is available on the Platform and forms part of these Terms.

9.2 Data Processing

Certain personal data processing activities in connection with the Platform (including hosting and payment processing) are carried out by third-party service providers acting as data processors on our behalf, under appropriate contractual arrangements and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9.3 No Sale of Data

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing or commercial purposes.

10. Suspension and Termination

10.1 Termination by You

You may cancel your membership at any time in accordance with clause 3.6 above.

10.2 Termination by Us

We may suspend or terminate your membership and access to the Platform immediately, without prior notice, if:

You breach any material provision of these Terms.
We reasonably believe that your account has been used fraudulently or in connection with unlawful activity.
Your conduct causes harm or risk of harm to other members, our team, or to the reputation of Fightback4Justice.
We are required to do so by law or by a court order.

10.3 Effect of Termination

Upon termination of your membership (whether by you or by us):

Your right to access the Platform and all members-only content and services will cease.
Any outstanding fees remain payable.
Clauses that by their nature should survive termination (including clauses relating to intellectual property, limitation of liability, confidentiality, and governing law) shall continue to apply.

11. Complaints and Dispute Resolution

11.1 Informal Resolution

If you have a complaint or concern about the Platform or these Terms, we encourage you to contact us in the first instance at info@fightback4justice.co.uk. We will endeavour to acknowledge your complaint within 5 working days and to resolve it fairly and promptly.

11.2 Formal Complaints

If you are not satisfied with the outcome of the informal process, you may submit a formal written complaint to:

Advocacy For Disabled People CIC
Unit 6, 200b Bury Road, Tottington, Bury, England, BL8 3DX

We will investigate your complaint and provide a written response within 20 working days of receipt. If we are unable to resolve the matter within that period, we will write to you explaining the reasons for the delay and setting out a revised timeframe.

11.3 Alternative Dispute Resolution

If we are unable to resolve your complaint through our internal process, you may wish to consider alternative dispute resolution. As an online service provider, we are required to inform you that the European Commission’s Online Dispute Resolution platform is no longer available following the United Kingdom’s departure from the European Union. However, you may seek assistance from an appropriate alternative dispute resolution body or, if necessary, pursue your claim through the courts.

12. Changes to These Terms

We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, or operational needs. Any changes will be posted on this page with the updated “Last updated” date. Where changes are material, we will make reasonable efforts to notify you (for example, by email or through a notice on the Platform).

Your continued use of the Platform after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should cancel your membership before the changes take effect.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Advocacy For Disabled People CIC in relation to your use of the Platform, and supersede all prior agreements, understandings, or arrangements (whether written or oral) relating to the same.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

13.3 Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.

13.4 Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor organisation or in connection with a reorganisation, merger, or transfer of our undertaking.

13.5 Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except as expressly stated.

13.6 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For all enquiries relating to the Platform, your membership, or these Terms of Use, please contact:

Technical Support Team
Email: techsupport@fightback4justice.co.uk