» Privacy Policy

Last Updated: 24th February 2026

1. Who We Are

The data controller is Advocacy For Disabled People CIC, trading as Fightback4Justice (“FB4J”, “we”, “us”, “our”), a Community Interest Company registered in England and Wales (company number 09486035).

We are a non-profit organisation dedicated to providing welfare benefit guidance, resources, and advocacy support for people with disabilities and long-term health conditions across the United Kingdom.

Our registered address is Unit 6, 200b Bury Road, Tottington, Bury, BL8 3DX, UK.

If you have any questions about this Privacy Policy, you can contact us by writing to:

Data Officer, Fightback4Justice, Unit 6, 200b Bury Road, Tottington, Bury, BL8 3DX, UK.
Email: mydata@fightback4justice.co.uk

2. About This Policy

This Privacy Policy explains how we collect, use, store, and share your personal data when you register for, access, or use the Fightback4Justice VIP Membership Platform (the “Platform”). This Privacy Policy forms part of, and should be read together with, our Terms of Use and Cookie Policy.

The Platform is a members-only online service providing self-help resources, guidance materials, community forums, document review services, and access to support tools to assist individuals with welfare benefit claims, including but not limited to Personal Independence Payment (PIP), Employment and Support Allowance (ESA), Disability Living Allowance (DLA), Universal Credit (UC), and Adult Disability Payment (ADP).

The Platform is hosted and maintained by a third-party software provider under licence to Advocacy For Disabled People CIC. Your contractual relationship for membership services is with Advocacy For Disabled People CIC, not the third-party technology provider. Details of this hosting arrangement are set out in section 8 below.

3. How We Collect Information About You

There are several ways we may collect information about you. These include:

When you register for a membership on the Platform.
When you provide it to us by getting in contact (phone, email, live chat, web, or post).
When you subscribe to our services, upgrade or downgrade your membership tier, or place an order with us.
When you upload documents to the Platform for review by our advisory team.
When you post content in the community forums or interact with other members on the Platform.
When you use our individually supported services, such as document review, live chat support, priority email and telephone access, or assessment preparation callbacks.
When you report a problem with the Platform or any of our services.
When you consent to the use of cookies when using the Platform.

Phone calls may be recorded for training purposes or for the resolution of any disputes. Recordings are retained for up to 6 months and access is restricted to the customer services management team.

4. What Information We Collect About You

The personal data we collect may include the following:

Registration and account information: name, date of birth, address, phone number, email address, username, and password.
Payment information: billing address, PayPal address, and payment details where relevant (note: we do not store credit/debit card details — see section 8 below).
Documents and uploads: application forms, mandatory reconsideration letters, tribunal submissions, and any other documents you upload to the Platform for review.
Forum and community content: posts, messages, comments, and any other content you submit to the Platform’s community forums.
Support interaction data: records of live chat conversations, email correspondence, telephone calls (which may be recorded), and callback requests.
Technical data: IP address, geographical location, browser type, information about how you use and interact with the Platform, and information about your computer or other electronic device.
Cookie data: information collected through cookies, if you have consented to their use. For more information, please refer to our Cookie Policy or email mydata@fightback4justice.co.uk.

5. Special Category Data

FB4J does not collect special category data as a matter of course. However, given the nature of the Platform and its focus on welfare benefit claims for people with disabilities and long-term health conditions, individuals may on occasion supply health-related information in connection with the delivery of our services. For example:

Members may share health information when uploading documents (such as application forms, mandatory reconsideration letters, or tribunal submissions) for review by our advisory team.
Members may disclose health information when requesting reasonable adjustments for the completion of FB4J reviews ahead of DWP assessments.
Members may share health information where an emergency deferral to an alternative assessment session is necessary.
Members may voluntarily share health-related information in community forum posts or during live chat and telephone support interactions.
Members may provide health information during assessment preparation callbacks.

Depending on the type of service, this information may be received directly from the member, or they may disclose it via the members’ portal, live chat, email, telephone, or the community forums. Access to such information is restricted to authorised members of our data processing team and advisory team. The information is retained only as long as is necessary and is processed solely for the purpose for which it was provided.

6. How We Use Your Information and the Legal Basis for This

Your information is used to process your purchases, deliver our services, contact you, and improve the Platform experience for our users.

6.1 Performance of a Contract

When you purchase a membership or subscribe to our services, we collect information including your name, date of birth, phone number, email address, address, billing address, and PayPal address. If you do not provide this information, you will not be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a membership contract with you, or in order to take steps at your request to enter into a membership contract.

We also process your personal data under this legal basis to provide our membership services, including providing access to the Platform, processing membership tier upgrades and downgrades, handling cancellations and refunds, providing document review services, delivering individually supported services (such as live chat, priority email and telephone support, and assessment preparation callbacks), and sending you important operational information regarding your membership (for example, renewal reminders, payment confirmations, and changes to your membership tier or fees).

6.2 Consent

When you send us an enquiry or purchase from us, you can opt in to receive marketing communications in relation to our products and services by ticking the relevant boxes. We will then send you the relevant marketing communications until such time that you remove your consent. In these instances, processing is performed on the basis of your consent.

When you become a FB4J member, one of the key features of your membership is access to the latest information, topical debate, and inspiring stories. As such, from time to time, we will email you with member-only communications that invite you to make the most of your membership. These communications will originate from FB4J. As a member, you can update your contact preferences to include additional types of communications via the User Home section of the Platform. In these instances, processing is performed on the basis of your consent.

6.3 Legitimate Interests

We may process your personal data where it is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights. This may include maintaining the security of the Platform, moderating community forum content in accordance with our Terms of Use, and improving our services.

7. Security of Your Information

FB4J respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against risks including loss or unauthorised access, destruction, use, modification, or disclosure of data.

All documents and personal information uploaded by members to the Platform are treated as confidential. Access to uploaded documents is restricted to authorised members of our data processing team and advisory team. We will not share your uploaded documents with any third party without your express consent, unless required to do so by law.

8. Who We Share Your Data With

We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law, or to enforce our legal rights.

8.1 Third-Party Communications

FB4J will not disclose your details to third parties for the purpose of receiving communications from those third parties, including relevant business information, unless you specifically opt in to this type of communication.

8.2 Service Providers

Only when necessary to deliver our services and run our business, we share your information with various providers who act as data processors on our behalf, under appropriate contractual arrangements and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These include:

Telephone and email providers
Payment processing providers (Stripe and PayPal)
IT service providers
Third-party platform hosting provider (the Platform is hosted and maintained by a third-party software provider under licence to Advocacy For Disabled People CIC)
Mailing houses and print/fulfilment companies
Member benefit providers

8.3 Mailing, Print, and Fulfilment Companies

FB4J will only disclose your information to print and fulfilment companies who are conducting business on FB4J’s behalf and only for an agreed purpose, such as operational membership mailings or marketing mailings. Data is securely encrypted and, once the purpose for which it was transferred is complete, it is deleted.

8.4 Payment Information

FB4J does not store credit/debit card details nor does it share financial details with any third parties. Membership subscription payments are processed securely by our third-party payment providers, Stripe and PayPal, as described in our Terms of Use. These companies do not retain, share, store, or use personal information for any purposes other than to provide this service to FB4J.

8.5 Research

FB4J may share your details with third parties for the purposes of conducting research on our behalf, including membership surveys, only when you have consented to your data being processed in this way. You may change your preferences at any time via the Platform.

8.6 Sharing Your Information for Legal Reasons

FB4J will share your information when required to do so in order to comply with a common law or statutory obligation. For example, this may include information surrounding criminal acts or threats to public security.

9. No Sale of Data

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing or commercial purposes.

10. How Long We Retain Your Data

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent, or our legitimate interests as a business.

10.1 Purchases

When you purchase from us, for example membership subscriptions, events, and so on, we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.

10.2 Enquiries

Unless you provide consent for future contact during your enquiry, we will keep your information for as long as is required to respond and complete your enquiry, and for a further 12 months, before deleting your information.

10.3 Membership

Membership information will be retained for a period of 10 years from your last renewal date in order to verify your member status and recent history to third parties on request or to allow you to re-join as a member. A record that you have been a member and your grade of membership may be retained as part of our register of memberships.

10.4 Uploaded Documents

Documents uploaded to the Platform for review (such as application forms, mandatory reconsideration letters, and tribunal submissions) are retained for a period of up to 12 months from the date of upload, after which they are automatically and permanently deleted from our systems. You are responsible for retaining your own copies of any documents you upload. We recommend that you do not rely on the Platform as a storage facility for important documents.

10.5 Community Forum Content

Content posted in the community forums will remain on the Platform for as long as your membership is active or until you or we remove it in accordance with our Terms of Use. Upon termination of your membership, forum content you have posted may be retained in anonymised form.

10.6 Phone Call Recordings

Phone call recordings are retained for up to 6 months and access is restricted to the customer services management team.

11. Cookies

We may collect information about you through the use of cookies when you use the Platform. For full details on the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our separate Cookie Policy, which is available on the Platform and forms part of our agreement with you alongside these terms and our Terms of Use.

For further information on our use of cookies, you may also email mydata@fightback4justice.co.uk.

12. Profiling and Automated Decision Making

Details of your interactions with FB4J may be used to review the relevance and quality of the products and services we offer. However, we do not undertake any automated profiling or automated decision-making processes.

13. Your Rights

Subject to certain limitations, you have the right to:

Request a copy of the information we hold about you and be told about its use.
Request that FB4J rectifies or deletes your information, or restricts processing if you have concerns over its accuracy, deletion, or fair and lawful use.
Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of FB4J, where it involves direct marketing, or where it is completed for research or statistical purposes.
Withdraw consent to the use of your information. All of our non-operational communications contain an unsubscribe link.
Receive your personal data in a portable, commonly used, machine-readable format to transfer to another data controller. However, in some circumstances we may be unable to provide you with some or all of your personal data, for example, if it compromises the confidentiality of a third party.

14. Concerns and Complaints

If you have concerns or questions over the collection, storage, or processing of your data, you are encouraged in the first instance to contact a member of staff to discuss and resolve any issues.

Alternatively, you can write directly to the Data Officer at:

Data Officer, Fightback4Justice, Unit 6, 200b Bury Road, Tottington, Bury, BL8 3DX, UK.
Email: mydata@fightback4justice.co.uk

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available at https://ico.org.uk.

15. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational needs. Any changes will be posted on this page with the updated “Last updated” date. Where changes are material, we will make reasonable efforts to notify you (for example, by email or through a notice on the Platform).

Your continued use of the Platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy.