Megan has been part of the Fightback team for over two years, with her main role focused on form filling and supporting clients through the application process. She first joined the team at just 16 years old while studying for her A-levels and is now 19 and nearing the end of her first year at university, where she is studying law. Alongside university life, Megan works remotely and takes on many of the team’s out-of-hours forms, helping to ensure clients continue to receive support even outside the usual office hours. Her dedication, reliability and willingness to help have made her a valued member of the team from a very young age.
When she is not working or studying, Megan is fully embracing student life — surviving mainly on pot noodles, Red Bull and spending time with friends. That said, she equally enjoys quieter evenings curled up in bed with a cup of tea and a good book. Megan genuinely loves the work she does and the clients she speaks to. Although she is not always physically in the office, she always enjoys coming back to see the team and helping to take some of the workload and admin pressure off everyone around her.
Amy has been an Advocate with Fightback for over eight years and is also part of the Mandatory Reconsideration team. She primarily supports clients with PIP, UC50 and ADP application forms, helping people navigate what can often feel like an overwhelming process with reassurance, knowledge and practical support. Over the years, Amy has also earned herself the unofficial title of “Queen of Blue Badge Applications” thanks to her expertise and determination in helping clients secure the support they need.
Powered almost entirely by caffeine, Amy is known for being focused and hardworking in the office — but when it comes to the Christmas party, it’s a completely different story. Once the music starts, the dance floor rarely stands a chance.
Caroline is one of the original Fightback team members and previously worked alongside Michelle years ago as a form filler before returning to the team full-time in 2024 — although, as she likes to joke, she clearly did not learn her lesson the first time around. Her main role focuses on form filling, but like most people at Fightback, her day rarely sticks to just one job title. Alongside supporting clients with forms, Caroline also handles VIP reviews, emails, Mandatory Reconsideration filing, administration, problem solving and pretty much anything else that gets thrown her way — apart from answering the phone whenever she can possibly avoid it.
Caroline is also officially responsible for the lunchtime brew rounds, a role she takes extremely seriously. She is known for her strong opinions on people touching her mug, desk or chair, her slightly concerning love of Spam and her trademark phrase, “Who the hell is that?” whenever someone knocks at the door. Outside of work, Caroline enjoys tap dancing, gardening, creative projects and spending time with her husband and dog. She is also incredibly proud of her two sons — one a singer and the other an actor — which means life outside of Fightback is just as busy and entertaining as life inside it.
However, according to the team, Caroline’s favourite task of all is annoying Chloe whenever possible. Everyone needs hobbies, after all.
Danielle is one of the newest members of the Fightback4Justice team, having joined at the end of January. Since starting, she has been trained by Caroline to complete PIP forms and has quickly become a valued part of the team, supporting clients with callbacks and general enquiries.
Danielle has especially enjoyed getting to know and chat with the many lovely clients who come through Fightback each day. While still learning the ropes, she openly admits that the world of benefits can sometimes feel like its own language, but she is continuing to build her knowledge and experience every day with enthusiasm and determination.
A proud Yorkshire lass, Danielle has happily adopted Lancashire as home. Outside of work, she is kept very busy being mum to twins, meaning life is never particularly quiet in their household.
As a family, they love spending time with friends and relatives, getting outdoors for walks and taking their rescue dog, Gabbie, on little adventures — although Gabbie certainly does her best to keep everyone on their toes as well.
Dee has been a dedicated volunteer with Fightback for nearly 14 years and is deeply passionate about supporting people living with disabilities, long-term health conditions and those struggling to navigate the benefits system. Living with disabilities herself, including Fibromyalgia and other health conditions, Dee understands first-hand how challenging everyday life can be and how overwhelming the system often feels for many people seeking support.
Her role within Fightback originally involved completing forms and creating factsheets for the VIP platform, but these days she mainly focuses on replying to Facebook messages and supporting people who need advice, reassurance or simply someone willing to listen. Dee is known for offering clear, compassionate and practical guidance to people who may feel lost, frustrated or unsure about the process, always taking the time to make others feel supported and understood.
Outside of Fightback, Dee is mum to one daughter, who works as a counsellor and certainly keeps her on her toes, as well as a proud grandparent to two wonderful grandchildren who keep life busy and full of fun. Her hobbies include gardening, socialising, online shopping and creating something out of nothing. She is also known for replying to messages at 3am in the morning — although apparently she is supposed to be asleep by then. Being part of Fightback for so many years has brought her friendship, purpose and the opportunity to help people every single day, something she will always be incredibly proud of.
Amanda has been part of the Fightback team for around nine years and, during that time, has built experience across many different areas of the organisation, becoming a true all-rounder within the team. Her role includes supporting clients with PIP applications, assisting with appeal work and Mandatory Reconsiderations, managing bookings, responding to Facebook messages and providing support across both the VIP and Free Advice lines. Amanda also plays an important role in supporting training and helping colleagues wherever needed. One of the things she enjoys most about her role is the variety each day brings and the opportunity to support both clients and the wider team. Her adaptability, experience and approachable nature make her an invaluable part of Fightback.
Outside of work, Amanda is a busy mum of two and dog mum to Tommy, who certainly keeps her on her toes. She is also excitedly preparing for her wedding this summer. In the little spare time she manages to find, she enjoys crafting and anything creative, which she sees as the perfect way to relax and unwind after a busy day.
Lou has been part of the Fightback team for the past seven years, originally joining as a volunteer before becoming a valued member of the organisation. Her role involves managing appeals, post and administration, as well as supporting Michelle and attending tribunal hearings where she plays an active role in helping clients through the process.
Over the years, Lou has become an important part of the support network that Fightback provides, bringing both compassion and dedication to every aspect of her work.
Outside of work, she enjoys spending quality time with her family and making the most of the outdoors with their two Labradors. Whether it’s long walks, family adventures or simply getting out and about together, Louise values every opportunity to switch off and recharge.
She is also a huge fan of live music and loves going to concerts whenever she gets the chance.
This is Chloe! Since the very beginning of Fightback, she has been a key part of the team — and to show just how long that has been, during her time here she has somehow managed to have two children: “Fightback Ted” and “Fightback George”. Anyone who has been part of the journey since day one will know exactly how terrifying that sentence is and just how quickly the years have flown by.
Chloe is one of the Disability Forms Directors alongside Michelle and Amanda, supporting clients with welfare benefit applications, mandatory reconsiderations and the many challenges that come with navigating the system. If she ever happens to get five spare minutes during the day, there is a good chance she can be found doing a “very important” lunchtime Temu shop that somehow started with one item and ended with twenty-seven.
Outside of work, she is a typical busy parent, spending most of her time acting as an unpaid taxi service and professional finder of lost school shoes. She is currently planning a wedding, dreaming about her next sunny holiday and enjoys the occasional pint at the pub — although if the children ask, she has “just had to nip into work.”
Behind the humour, she is incredibly proud of everything the team has built over the years — not only the work they do, but the supportive community, friendships and network that have grown alongside it. Watching Fightback become what it is today has been something truly special.
Choe is especially proud of the incredible team around her, whose hard work and dedication often go unseen. Their commitment to supporting others is at the heart of everything Fightback stands for, and she remains deeply grateful to every single one of them.
Michelle is the founder and lead lawyer at Fightback, overseeing the legal side of the organisation, attending hearings and supporting clients across every aspect of the service. Whether it’s handling complex welfare rights cases, responding to emails, helping on the phones or jumping into Facebook support, Michelle is always hands-on wherever she is needed most. Although, by her own admission, the office scanner still remains her greatest challenge — despite having studied for two degrees. Michelle has worked in welfare rights law for over 15 years. Before qualifying as a lawyer, she spent 25 years running a stall on the famous Bury Market while raising four daughters as a single mum. Today, one of her daughters is proudly part of the Fightback Foundation team, continuing the family’s commitment to helping others.
Known for her energy, honesty and determination, Michelle is the first to admit she can be a little disorganised, permanently running late and occasionally forgetful — something the Fightback team never lets her forget. Thankfully, they also make sure she is constantly supplied with coffee, which keeps everything running smoothly. What has always remained constant throughout Michelle’s career is her passion for making sure people feel heard, supported and never left to face difficult situations alone. She is incredibly proud of the supportive community Fightback has built and the difference it continues to make to people’s lives every day.
Outside of work, Michelle enjoys spending time with her family and her 19-year-old horse. Her ideal evening involves a brandy, her dog Vera and either Bridget Jones or a good medical drama. Live music has also always been a huge part of Michelle’s life. She and her partner regularly attend festivals and concerts throughout the year — usually with a strong 80s and 90s soundtrack involved — while attempting to relive their youth whenever possible. She is also a passionate England rugby supporter and loves travelling whenever she gets the opportunity.
Michelle is mum to four daughters, nanna to five grandchildren and, despite many impressive achievements, still insists she is a terrible cook. Despite the long hours and constant demands of the role, Michelle continues to do what she loves most: helping people fight back alongside an incredible team of selfless people and lifelong friends.
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