
Fightback
FIGHTBACK4JUSTICE
Non Profit CIC offering expert Welfare Benefit advice on PIP, ESA, DLA & UC. Click Join Now to access all the tools you need to process your claim to the highest possible standard.

Non Profit CIC offering expert Welfare Benefit advice on PIP, ESA, DLA & UC. Click Join Now to access all the tools you need to process your claim to the highest possible standard.
Established in 2013, Fightback4Justice is an award-winning, non-profit organisation dedicated to providing expert, specialised support with a wide range of welfare benefit claims. Our services include advocacy and legal representation, as well as assistance with applications for PIP, ESA, DLA and UC. While based in Bury, we offer nationwide support through in-person consultations, as well as via email and telephone advice lines. In recent years, our success rate has been exceptional — achieving an impressive 90.9% across all cases. This remarkable growth has led to unprecedented demand for our services, with our small but highly committed team handling hundreds of emails and calls each day. As we rely solely on donations, our resources are often stretched. To meet this increasing demand and expand our reach, we launched the Fightback4Justice VIP Platform, enabling us to support as many people as possible.


The VIP Platform provides everything you need to prepare and manage your claim to the highest standard. From your initial application through to the Upper Tribunal, we support you every step of the way. Members have access to a range of resources, including factsheets, example forms, template letters, document reviews, video guides, assessment preparation, and assessment attendance. Members also benefit from our VIP Email and Telephone Service, offering priority responses and direct access to experienced professionals for prompt, expert support. All resources are for guidance only and are designed to help you clearly understand each question and provide accurate, personal responses in your own words that genuinely reflect your day-to-day life. With the VIP Platform, you complete your form or appeal yourself using our step-by-step guidance, templates and resources. This is different from our paid one-to-one services, where we complete forms for you, draft Mandatory Reconsiderations and provide advocacy representation on your behalf.
The VIP Features

The Document Vault section should be your first port of call when you join the Platform. This is where we store our extensive range of documents, from our popular Well Completed Forms to our helpful Information Factsheets.

As part of the VIP service, we offer a dedicated one-to-one live chat available exclusively to VIP members. You can contact us through the VIP live chat, which is always treated as a priority during open office hours.

As part of the VIP service, we provide a dedicated VIP email address exclusively for members. All emails sent to this address will receive a prompt response within 24 hours on weekdays and calls are answered by a dedicated team.

The VIP Forums are a space where you can connect with other VIP Members if you wish. It’s an ideal place to share advice or tips you believe may help others, or simply to post your success story about a claim.

This section of the VIP Platform is where you should upload your Application Form, Mandatory Reconsideration, or Submission for review and feedback from the FB4J Team. Reviews may take up to three working days.

This is a new section of our VIP Platform and is constantly expanding. We will continue developing content and guides throughout the year to offer additional support to our members, ranging from quick tips to lengthier guides.

If you are still unsure or anxious about your phone assessment after reviewing our assessment resources, you can arrange a preparation call with our team. Please note: This service is available to VIP2 members only.

The aim of this service is to offer you a selection of professional letters written by our legally qualified team. We have created an interactive process that asks you a few simple questions and produces a letter in response.

Users can access fully completed example forms created by our team. We store examples for most conditions we’ve been asked about over the years. This is an excellent way to ensure your own form is completed correctly.

‘…Sometimes it’s hard to concisely put in to words the difficulties I endure with my conditions. I also made a number of calls to the VIP line to ask questions and get clarification as I found the new review form slightly ambiguous. Three days after the DWP received my form I got a text to say a decision had been made and four days later I got the decision letter. I maintained my existing award for another four years without the need for further assessment. Thank you all so much for your kindness, dedication and expert advice.’

I have a disability but using the right words to claim PIP was proving difficult, even failing with the Mandatory Reconsideration. Fightback4justice and their legal knowledge were able to do this for me at a tribunal. I paid for their VIP service and paid for them to support me at the appeal. It was worth every single penny. If you’re reading this and wondering if you should use fightback4justice – definitely do it! Without them I would have failed again to get the PIP and I’m more than happy to recommend them, knowing that they could help you too.

I’m in the process of applying. Your document library is amazing, what a phenomenal resource! It really helps to understand what information is relevant.
You guys were so quick with the review, which I’m working on now. Who knows what way it will go, but you’ve definitely given me the best chance. Thank you

I cannot praise this incredible company enough. A decision after 1 week – enhanced on both (same as before) renewed until 2032. The VIP document vault helped me beyond measure. There was always someone on the end of the phone for guidance & reassurance. I always have & always will advocate for this company who work exceptionally hard in such a demanding job. I was once a lawyer myself & got medically retired due to a car accident that wasn’t my fault. Disability can happen to anyone & when it does this world needs more people like Michelle & her team to be there for them. With special thanks to Hayley for all your help. I intend to keep my monthly VIP contribution ongoing. Thanks again

‘I’m a fight back VIP and it’s money well spent. I recently had a telephone assessment (3hrs ) ! Thanks to your archives I had a good idea of what they were going to ask and how I should answer. It was gruelling and inhumane, I spent 2 days in bed with a flare up. Now after 6 weeks I have the letter! Higher mobility and middle rate care awarded for 10 years. So happy I can keep my car. Thankyou everybody at fightback, you are doing a great job x’

‘I would like to say big thank you for all team, you are Angels ! Team helped me With PiP form and Michelle you are star! thank you for supporting me on my UC hearing yesterday! we won! you where absolutely fantastic and so supporting! ps.I used for UC form VIP platform I suggest to use it is really worth it! Bless you all’

‘Thanks to your help via FB and the vip membership i’ve been awarded the higher rate in both care and mobility and it is an ongoing award. It took 45 weeks for the review decision! so DWP very slow!!’
‘I wanted to say the process was so daunting and my sister recommended the VIP platform from fightback, I looked through all the paperwork and took two weeks with my daughter to help her fill out her PIP form. I included all the documents we had from doctors, college, EHCP etc. She has alot going on including mild learning difficulties an ADHD an felt a paper based assessment would be best. she received a letter within 4 weeks from submitting the form enhanced for daily an mobility for two years an then they will review. I know I couldn’t have done it without the support of fightback so thank you she is finally getting the financial help she needs.’

‘I Haven’t reached out before but I signed up to the website when I received my pip review forms as I wanted to use the filled out examples on there. I did exactly that and received a letter yesterday saying I had sent enough evidence and filled the form in well enough they had managed to do a in-house assessment without even contacting me and have awarded me until Nov 2026. I don’t think this would have happened without the help of the website as I wasn’t confident enough in my answers to their questions so just want to say a big thanks! The work you do for disabled people is absolutely amazing’

‘ABSOLUTE AMAZING SERVICE! After several failed applications and a failed tribunal i finally got awarded from the £4.99 service!
So MUCH support and information i cant thank you enough. Would 100000% recommend. THANK YOU!’

‘I just wanted to let you know that I sent off my PIP application in June and had used your VIP service to do a digital version of the form as I struggle to hold a pen and write. I also used VIP platform examples and guidance, and your team checked it all for me before I sent it. Karen also supported in my phone assessment, and made sure I felt prepared and knew what to expect. I’ve got enhanced on both. I’m in absolute disbelief and so emotional. I 100% know that the reason this has happened is because of your support and guidance every step of the way. You’re all doing such amazing work, thank you’

‘I used many of the example forms when helping my son move from DLA to PIP and after a long wait we got the news he was awarded pip for three years. The VIP service was excellent, I did have a few worries and questions along the way and their swift replies were always helpful. I shall continue to support Fightback to enable them to help other people fighting the system’

‘I wanted to say the process was so daunting and my sister recommended the VIP platform from fightback, I looked through all the paperwork and took two weeks with my daughter to help her fill out her PIP form. I included all the documents we had from doctors, college, EHCP etc. She has alot going on including mild learning difficulties an ADHD an felt a paper based assessment would be best. she received a letter within 4 weeks from submitting the form enhanced for daily an mobility for two years an then they will review. I know I couldn’t have done it without the support of fightback so thank you she is finally getting the financial help she needs.’

I have a disability but using the right words to claim PIP was proving difficult, even failing with the Mandatory Reconsideration. Fightback4justice and their legal knowledge were able to do this for me at a tribunal. I paid for their VIP service and paid for them to support me at the appeal. It was worth every single penny. If you’re reading this and wondering if you should use fightback4justice – definitely do it! Without them I would have failed again to get the PIP and I’m more than happy to recommend them, knowing that they could help you too.
Through Disability Confident, DWP is working with employers to ensure that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations. We have been assessed and meet the criteria for a Disability Confident Employer / Voluntary Organisation. We are proud to be a Level 2 registered organisation.

From 26 April 2026, new Severe Conditions Criteria (SCC) rules change how much some disabled Universal Credit claimants receive.
These rules apply to people who are assessed as having Limited Capability for Work Related Activity (LCWRA). Click to read more.
Thirteen years ago, I started Fightback4Justice with a simple but determined dream. I had just finished my law degree as a mature student and had come home on the night I was made redundant from my job at CAB Law (welfare benefits).
A message from Michelle.
Did you know that if you’re receiving certain benefits, you could be entitled to a discount on your home broadband? A number of major internet providers now offer social tariffs — discounted broadband packages designed to help those on benefits stay connected.
As the festive season approaches, we’d like to let you know about our office hours over the Christmas and New Year period so you can plan ahead. Our offices will close at 1:00pm on Christmas Eve and will remain closed until we reopen on Thursday 2nd January. During this time, our general advice email inbox and phone lines will also be closed.
We’re incredibly grateful for the continued trust and support in Fightback. As a trusted and expert advice group, we are proud to support so many people, and at the moment, we’re experiencing a particularly busy period with a high volume of phone calls and emails coming through each day. While this means response times may be slightly longer than usual, please be assured that every message matters to us.
As founder, I’ve been reflecting on how far this page has come — the growth we’ve seen, the people we’ve been able to help, and the incredible team that stands behind Fightback every single day. Our whole team gives their time, emotions, and compassion selflessly. They listen to people’s pleas, shoulder the weight of their struggles, and help them find hope in situations that often feel hopeless. A message from Michelle, Founder.
Are you struggling with a welfare benefit issue? Need guidance on PIP, ESA, DLA, Universal Credit, or any other benefit-related concerns? We’re here to help! We run a free monthly drop-in session on the first Wednesday of every month at our offices in Bury. Our dedicated team is available from 9:30 AM – 2:30 PM to offer expert advice and support.
It’s been a hectic few months at Fightback CIC, and we thought now would be a good time to share an update. Alongside our day-to-day mission of helping people across the UK with welfare benefits advice and disability support, we’ve been working hard on a number of projects and community initiatives.
Personal Independence Payment (PIP) is a benefit designed for individuals under State Pension age who need support with daily living costs due to a long-term health condition, disability, or illness. Alongside regular financial assistance, those receiving PIP may also qualify for a range of additional benefits, such as council tax reductions, free NHS prescriptions, and other concessions.
We’re thrilled to share an incredible achievement with you all — Fightback4Justice has officially reached 100,000 followers on Facebook. This moment marks a significant milestone in our journey and serves as a powerful reminder of how far we’ve come since our foundation over ten years ago. Click to read more!
In this article, we have covered some reaction to the government green paper and their plans for consultancy regarding the changes to welfare benefits. We have collated several bits of information into one page where you can find accessible versions of the green paper, what this means for claimants, when any proposed changes may come into place, and how/where you can oppose the plans.
Did you know that If you’re receiving certain welfare benefits in the UK, you might be eligible for a reduction or even a complete exemption from vehicle tax. Many people aren’t aware that qualifying benefits such as Disability Living Allowance (DLA), Personal Independence Payment (PIP), or War Pensioners’ Mobility Supplement could entitle you to significant savings. This little-known support could make a big difference to your annual motoring costs.
What a lovely way to begin another sunny Monday morning. We’re delighted to share that we’ve received three new 5-star reviews on Google from claimants we’ve supported over the past few months. It’s always uplifting to hear directly from the people we’ve helped – their feedback is a powerful reminder of why we do what we do.
The UK Department for Work and Pensions (DWP) has confirmed an increase in Personal Independence Payment (PIP) rates by 1.7%, effective from April 2025. This adjustment is designed to keep up with inflation and provide extra financial assistance to individuals with disabilities or long-term health conditions. There is also an increase to Universal Credit. These increases are separate to the proposed changes which you may have read about in recent weeks regarding welfare reforms.
If you disagree with the cuts that have been proposed regarding PIP and UC, we are urging you to make your feelings known to your local MP via email. You may think that doing this is worthless and that you will never make a difference, but the role of an MP, your local MP, is to represent the interests of all the people in your constituency in the House of Commons in London.
You will have heard about the Government’s plans to cut £5 billion from disability benefits. This proposal is devastating for so many. Fightback stand in solidarity with other disability organisations and campaign groups, such as Scope, in strongly opposing these cuts. Please click HERE to sign the petition.
After recent announcements regarding the proposed welfare benefits, we know that many people are worried, scared and angry about the proposals. There is a consultation period, and if you would like to make your voice heard about the proposals, the time is NOW to act. There is an online form where you can have your say. Click for more
You may have seen or heard a lot in recent weeks about reforms regarding welfare benefits, and we have been inundated, and we mean inundated, with claimants who are worried about the changes. Due to this, we wanted to clarify a couple of points to try to provide some understanding and ease some immediate concerns.
We are on the verge of reaching an incredible milestone—100,000 followers! This journey has been one of resilience, community, and unwavering support, and we couldn’t have done it without each and every one of you.
The Department for Work and Pensions (DWP) plans to increase face-to-face assessments for Personal Independence Payment (PIP) this year, aiming for more accurate evaluations and fewer disputes.
As we celebrate our 12th birthday at Fightback, whew are a few words of thanks from our founder, Michelle.
We are delighted to bring back our big giveaway once again for Christmas 2024! We are asking our followers to nominate someone who they feel is deserving of winning a Christmas dinner.
A Scottish couple has launched a legal challenge to reinstate the universal winter fuel benefit for all pensioners. Peter and Florence Fanning, from Coatbridge, North Lanarkshire, are pursuing legal action against the UK and Scottish governments through the Govan Law Centre.
Universal Credit and other benefit payments that were scheduled to be made between December 25, 2024, and January 2, 2025, will be made earlier than anticipated this year, as confirmed by the Department for Work and Pensions.
What a year it has been! As is tradition, our team celebrated a brilliant night out to mark the end of another year for Fightback. This Christmas, we partied in style in Manchester City Centre, and what a brilliant night it was!
New Back to Work Plan to help up to 1,100,000 people with long-term health conditions, disabilities or long-term unemployment to look for and stay in work.
On 30 November DWP introduced a new technology called Conversational Platform onto the Department’s telephony channels, starting with Universal Credit.
This week we had our annual Christmas party for ‘23! We have worked incredibly had this year and so a team night out was long overdue and was a brilliant way to see out 2023!
This past weekend, we took our hardworking office Fightback crew for a treat as a team building exercise. It was so good to get together outside the busy office, especially as the girls have put in long extra volunteer hours this month to cope with the extra enquiries we’ve had.
January 2023 marks the 10th Anniversary of Fighback4Justice! It is an incredible achievement to reach this milestone and it has been one hell of a journey to get here!
This week we had our annual Christmas party in Manchester; our hard-working team got dolled up in our office over bucks fizz breakfast before letting our hair down in the city centre.
Today we look part in the first of our ‘Let’s Live Well’ drop ins supported by Bury Council. The aim of today’s session was to offer the local community advice on Welfare Benefits.
We have some exciting news! We have expanded our service contracts the MS society and now partner with them in the York and Ryedale districts.
Megan has been part of the Fightback team for over two years, with her main role focused on form filling and supporting clients through the application process. She first joined the team at just 16 years old while studying for her A-levels and is now 19 and nearing the end of her first year at university, where she is studying law. Alongside university life, Megan works remotely and takes on many of the team’s out-of-hours forms, helping to ensure clients continue to receive support even outside the usual office hours. Her dedication, reliability and willingness to help have made her a valued member of the team from a very young age.
When she is not working or studying, Megan is fully embracing student life — surviving mainly on pot noodles, Red Bull and spending time with friends. That said, she equally enjoys quieter evenings curled up in bed with a cup of tea and a good book. Megan genuinely loves the work she does and the clients she speaks to. Although she is not always physically in the office, she always enjoys coming back to see the team and helping to take some of the workload and admin pressure off everyone around her.
Amy has been an Advocate with Fightback for over eight years and is also part of the Mandatory Reconsideration team. She primarily supports clients with PIP, UC50 and ADP application forms, helping people navigate what can often feel like an overwhelming process with reassurance, knowledge and practical support. Over the years, Amy has also earned herself the unofficial title of “Queen of Blue Badge Applications” thanks to her expertise and determination in helping clients secure the support they need.
Powered almost entirely by caffeine, Amy is known for being focused and hardworking in the office — but when it comes to the Christmas party, it’s a completely different story. Once the music starts, the dance floor rarely stands a chance.
Caroline is one of the original Fightback team members and previously worked alongside Michelle years ago as a form filler before returning to the team full-time in 2024 — although, as she likes to joke, she clearly did not learn her lesson the first time around. Her main role focuses on form filling, but like most people at Fightback, her day rarely sticks to just one job title. Alongside supporting clients with forms, Caroline also handles VIP reviews, emails, Mandatory Reconsideration filing, administration, problem solving and pretty much anything else that gets thrown her way — apart from answering the phone whenever she can possibly avoid it.
Caroline is also officially responsible for the lunchtime brew rounds, a role she takes extremely seriously. She is known for her strong opinions on people touching her mug, desk or chair, her slightly concerning love of Spam and her trademark phrase, “Who the hell is that?” whenever someone knocks at the door. Outside of work, Caroline enjoys tap dancing, gardening, creative projects and spending time with her husband and dog. She is also incredibly proud of her two sons — one a singer and the other an actor — which means life outside of Fightback is just as busy and entertaining as life inside it.
However, according to the team, Caroline’s favourite task of all is annoying Chloe whenever possible. Everyone needs hobbies, after all.
Danielle is one of the newest members of the Fightback4Justice team, having joined at the end of January. Since starting, she has been trained by Caroline to complete PIP forms and has quickly become a valued part of the team, supporting clients with callbacks and general enquiries.
Danielle has especially enjoyed getting to know and chat with the many lovely clients who come through Fightback each day. While still learning the ropes, she openly admits that the world of benefits can sometimes feel like its own language, but she is continuing to build her knowledge and experience every day with enthusiasm and determination.
A proud Yorkshire lass, Danielle has happily adopted Lancashire as home. Outside of work, she is kept very busy being mum to twins, meaning life is never particularly quiet in their household.
As a family, they love spending time with friends and relatives, getting outdoors for walks and taking their rescue dog, Gabbie, on little adventures — although Gabbie certainly does her best to keep everyone on their toes as well.
Dee has been a dedicated volunteer with Fightback for nearly 14 years and is deeply passionate about supporting people living with disabilities, long-term health conditions and those struggling to navigate the benefits system. Living with disabilities herself, including Fibromyalgia and other health conditions, Dee understands first-hand how challenging everyday life can be and how overwhelming the system often feels for many people seeking support.
Her role within Fightback originally involved completing forms and creating factsheets for the VIP platform, but these days she mainly focuses on replying to Facebook messages and supporting people who need advice, reassurance or simply someone willing to listen. Dee is known for offering clear, compassionate and practical guidance to people who may feel lost, frustrated or unsure about the process, always taking the time to make others feel supported and understood.
Outside of Fightback, Dee is mum to one daughter, who works as a counsellor and certainly keeps her on her toes, as well as a proud grandparent to two wonderful grandchildren who keep life busy and full of fun. Her hobbies include gardening, socialising, online shopping and creating something out of nothing. She is also known for replying to messages at 3am in the morning — although apparently she is supposed to be asleep by then. Being part of Fightback for so many years has brought her friendship, purpose and the opportunity to help people every single day, something she will always be incredibly proud of.
Amanda has been part of the Fightback team for around nine years and, during that time, has built experience across many different areas of the organisation, becoming a true all-rounder within the team. Her role includes supporting clients with PIP applications, assisting with appeal work and Mandatory Reconsiderations, managing bookings, responding to Facebook messages and providing support across both the VIP and Free Advice lines. Amanda also plays an important role in supporting training and helping colleagues wherever needed. One of the things she enjoys most about her role is the variety each day brings and the opportunity to support both clients and the wider team. Her adaptability, experience and approachable nature make her an invaluable part of Fightback.
Outside of work, Amanda is a busy mum of two and dog mum to Tommy, who certainly keeps her on her toes. She is also excitedly preparing for her wedding this summer. In the little spare time she manages to find, she enjoys crafting and anything creative, which she sees as the perfect way to relax and unwind after a busy day.
Lou has been part of the Fightback team for the past seven years, originally joining as a volunteer before becoming a valued member of the organisation. Her role involves managing appeals, post and administration, as well as supporting Michelle and attending tribunal hearings where she plays an active role in helping clients through the process.
Over the years, Lou has become an important part of the support network that Fightback provides, bringing both compassion and dedication to every aspect of her work.
Outside of work, she enjoys spending quality time with her family and making the most of the outdoors with their two Labradors. Whether it’s long walks, family adventures or simply getting out and about together, Louise values every opportunity to switch off and recharge.
She is also a huge fan of live music and loves going to concerts whenever she gets the chance.
This is Chloe! Since the very beginning of Fightback, she has been a key part of the team — and to show just how long that has been, during her time here she has somehow managed to have two children: “Fightback Ted” and “Fightback George”. Anyone who has been part of the journey since day one will know exactly how terrifying that sentence is and just how quickly the years have flown by.
Chloe is one of the Disability Forms Directors alongside Michelle and Amanda, supporting clients with welfare benefit applications, mandatory reconsiderations and the many challenges that come with navigating the system. If she ever happens to get five spare minutes during the day, there is a good chance she can be found doing a “very important” lunchtime Temu shop that somehow started with one item and ended with twenty-seven.
Outside of work, she is a typical busy parent, spending most of her time acting as an unpaid taxi service and professional finder of lost school shoes. She is currently planning a wedding, dreaming about her next sunny holiday and enjoys the occasional pint at the pub — although if the children ask, she has “just had to nip into work.”
Behind the humour, she is incredibly proud of everything the team has built over the years — not only the work they do, but the supportive community, friendships and network that have grown alongside it. Watching Fightback become what it is today has been something truly special.
Choe is especially proud of the incredible team around her, whose hard work and dedication often go unseen. Their commitment to supporting others is at the heart of everything Fightback stands for, and she remains deeply grateful to every single one of them.
Michelle is the founder and lead lawyer at Fightback, overseeing the legal side of the organisation, attending hearings and supporting clients across every aspect of the service. Whether it’s handling complex welfare rights cases, responding to emails, helping on the phones or jumping into Facebook support, Michelle is always hands-on wherever she is needed most. Although, by her own admission, the office scanner still remains her greatest challenge — despite having studied for two degrees. Michelle has worked in welfare rights law for over 15 years. Before qualifying as a lawyer, she spent 25 years running a stall on the famous Bury Market while raising four daughters as a single mum. Today, one of her daughters is proudly part of the Fightback Foundation team, continuing the family’s commitment to helping others.
Known for her energy, honesty and determination, Michelle is the first to admit she can be a little disorganised, permanently running late and occasionally forgetful — something the Fightback team never lets her forget. Thankfully, they also make sure she is constantly supplied with coffee, which keeps everything running smoothly. What has always remained constant throughout Michelle’s career is her passion for making sure people feel heard, supported and never left to face difficult situations alone. She is incredibly proud of the supportive community Fightback has built and the difference it continues to make to people’s lives every day.
Outside of work, Michelle enjoys spending time with her family and her 19-year-old horse. Her ideal evening involves a brandy, her dog Vera and either Bridget Jones or a good medical drama. Live music has also always been a huge part of Michelle’s life. She and her partner regularly attend festivals and concerts throughout the year — usually with a strong 80s and 90s soundtrack involved — while attempting to relive their youth whenever possible. She is also a passionate England rugby supporter and loves travelling whenever she gets the opportunity.
Michelle is mum to four daughters, nanna to five grandchildren and, despite many impressive achievements, still insists she is a terrible cook. Despite the long hours and constant demands of the role, Michelle continues to do what she loves most: helping people fight back alongside an incredible team of selfless people and lifelong friends.
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Hayley has been part of the Fightback team for the past eight years as an Advocate, supporting customers through live chat, appeals, VIP emails and phone support. Friendly, approachable and always willing to help, she has become a familiar and reassuring presence for many people navigating difficult situations.
Alongside her support work, Hayley is also well known within the team for making a very solid brew — an essential skill at Fightback.
Away from the phones and live chats, Hayley enjoys spending quality time with friends and family and, outside of work hours, is known to swap the brews for a glass of Prosecco instead.
Charlene has been part of the Fightback family for nearly two years and is often the first friendly voice people speak to when calling the team. During her time at Fightback, she has developed extensive knowledge across a range of areas, supporting clients through call-backs, general advice and welcome calls for Mandatory Reconsiderations. She also specialises in the often complicated world of Universal Credit, helping people navigate migrations and providing ongoing support to those trying to manage the system and understand their entitlements.
Outside of work, Charlene is a full-time mum to three children who certainly keep her busy. To unwind from the chaos of “mum life,” she enjoys spending quality time with her partner and occasionally relaxing with a glass of Prosecco — or three. As a family, they love getting out and about, making memories together and enjoying new adventures whenever they can. It’s the perfect way for Charlene to recharge before another day of fighting the good fight and supporting others.
Karen, better known as Kaz, has been an Advocate Assessment Buddy for so long that she says she can barely remember when she started. She supports clients through face-to-face assessments, as well as telephone and video appointments, helping to provide reassurance and guidance during what can often feel like an overwhelming process. Having supported many clients over the years, Kaz understands just how challenging assessments can be and always does her best to help people feel calmer, more confident and supported throughout. She has especially enjoyed meeting so many lovely clients during her time with Fightback and is always happy to help wherever she can.
Outside of her advocacy work, Kaz is kept company by her 12-year-old dog, Doug the pug, who is usually removed from the home office before appointments begin due to his famously loud snoring. As for hobbies, Kaz proudly admits her favourites are chocolate and fizz — or fizz and chocolate, depending entirely on the time of day.
Lauraine is one of the newer members of the Fightback team and spends much of her time working behind the scenes from home, supporting clients with PIP forms — an area she knows exceptionally well and genuinely loves working in. She has been a registered mental health nurse since 2004 and also worked as a disability assessor for around four to five years, giving her a wealth of experience and understanding when supporting people through the often difficult benefits process.
Although she describes herself as one of the quieter members of the team, Lauraine enjoys connecting with clients over the phone and always appreciates a good chat. Much of her working day is spent balancing conversations with trying to gently remove her little dog from her lap, while also enduring the guilty stares through the office door as he attempts to make his way back in. Lauraine genuinely loves what she does and says she could not ask for a better role or a more supportive group of people to work alongside.
Megan has been part of the Fightback team for over two years, with her main role focused on form filling and supporting clients through the application process. She first joined the team at just 16 years old while studying for her A-levels and is now 19 and nearing the end of her first year at university, where she is studying law. Alongside university life, Megan works remotely and takes on many of the team’s out-of-hours forms, helping to ensure clients continue to receive support even outside the usual office hours. Her dedication, reliability and willingness to help have made her a valued member of the team from a very young age.
When she is not working or studying, Megan is fully embracing student life — surviving mainly on pot noodles, Red Bull and spending time with friends. That said, she equally enjoys quieter evenings curled up in bed with a cup of tea and a good book. Megan genuinely loves the work she does and the clients she speaks to. Although she is not always physically in the office, she always enjoys coming back to see the team and helping to take some of the workload and admin pressure off everyone around her.